Nichola Ashcroft

Nichola Ashcroft

An experienced manager based in Salisbury, Wiltshire.
Specialist in leadership, training, crisis management, business continuity and business resilience.

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Engaging and eloquent with high energy and drive - a talented leader.

Experienced at managing highly skilled, intelligent teams and getting the very best from them. Nicky speaks with passion and conviction, is determined and professional and thoroughly committed to delivering the very highest standards in any role taken on. This is evidenced in the significant cost savings and performance improvements delivered in each management role held to date.

Nichola Ashcroft


  • BSc Hons

    Management and Psychology 2002

  • A Levels

    Maths with Mechanics; Physics; Economics

Training & Certification

  • Air Traffic Controller's Licence
    • Aerodrome Control Visual Rating
    • Aerodrome Control Instrument (Tower) Rating
    • Approach Control Procedural Rating
    • Approach Control Surveillance (Radar) Rating
    • On the Job Training Instructor
    • Air Traffic Control Examiner

  • BTEC - Certificate in Management Studies


17 years experience in management roles progressing to senior leader level, all within safety critical business evironments. Team sizes ranging from 5 to 195.

  • Line Management
  • Safety Accountabilities
  • Business Targets & KPIs
  • Business Plan Author & Manager at departmental level
  • Risk Owner and Manager at corporate level
  • Budget Manager up to circa 3M
  • Crisis Team Manager
  • Security Focal Point for corporate centre


20 years experience in both operational and regulated college environments; delivering one to one live and simulator training from new trainee induction to unit validation and professional training for instructors and examiners. Experienced with new course design and introduction along with regulatory changes and improvements leading to increased pass rates in all areas of delivery.

  • New trainee controller recruitment and induction.
  • Regulated college course design, delivery and management.
  • Management of all disciplines of college training and teams.
  • Live operational training delivery and management (airports).
  • Live & simulated operational training management (enroute centre AC & TC).
  • Management of professional extension training programmes for NATS and external customer experienced controllers.
  • Consultant on design and implementation of new assessment processes for Heathrow ATC.

Business Continuity / Crisis Management

Developed new business continuity plan for NATS corporate centre of business integrating it with other site plans to create one plan/document. Created and rolled out training to NATS corporate site business continuity 'Silver Team' along with an annual training programme and design & delivery of two crisis management exercises per year.

Worked with R2 Risk & Resilience Ltd to design and deliver crisis management exercise in 2014

  • Corporate Site Business Continuity Lead
  • Business Continuity Plan development
  • Business Continuity training design and delivery
  • Crisis Management exercise design & facilitation
  • Team member for design and delivery cross company
  • Business Risk Owner and Manager

Industrial Relations

9 years experience in the creation and nurture of excellent Trade Union relationships including training senior leadership teams cross company alongside TU representatives and executive committee members in good relationship practices ('Working Together').

  • Air Traffic Control Unit IR relationships
  • Working practice negotiations
  • 'Working Together' IR/Management Training Facilitator
  • National Agreement joint author and negotiator
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