An experienced manager based in Salisbury, Wiltshire.
Specialist in leadership, training, crisis management, business continuity and business resilience.
Engaging and eloquent with high energy and drive - a talented leader.
Experienced at managing highly skilled, intelligent teams and getting the very best from them. Nicky speaks with passion and conviction, is determined and professional and thoroughly committed to delivering the very highest standards in any role taken on. This is evidenced in the significant cost savings and performance improvements delivered in each management role held to date.
Your business will have appropriate processes to deal with members of staff who have issues, whether with their own performance or with behaviours of others around them in the workplace.
When necessary, the time required to complete these processes properly is often difficult to find without hindering the 'day job' and must necessarily come from the management levels - an expensive cost in hours, business impact and salary. They can also be fraught with issues of conflict of interest and the need for absolute impartiality.
By using an external specialist to complete the review or hearing phases for you, the high cost and business impact elements can be significantly reduced whilst showing your business to have a forward thinking proactive attitude to the needs of your staff and their trade unions. These highly emotive but necessary processes can be completed with the minimum distress, the highest standards and unquestionable impartiality.
For individual training reviews, disciplinary hearings and grievance hearings
£1000 (plus expenses if outside 40 mile radius of base) and includes:
Gain a new and fresh point of view of your business processes from an external specialist and a set of proposals for change or improvement.
Reviewing your own processes and implementing actions for change in each business planning phase can reap huge benefits in your business efficiency. Occasionally however, it can help to have a fresh and unbiased view of these processes and some new ideas for change to reinvigorate your business, staff and environment.
The size and detail of your business, along with your specific requirements for the review will dictate the time required to complete assessments and reports.
An initial consultation at £600 takes one full day and includes:
Management and Psychology 2002
Maths with Mechanics; Physics; Economics
17 years experience in management roles progressing to senior leader level, all within safety critical business evironments. Team sizes ranging from 5 to 300.
20 years experience in both operational and regulated college environments; delivering one to one live and simulator training from new trainee induction to unit validation and professional training for instructors and examiners. Experienced with new course design and introduction along with regulatory changes and improvements leading to increased pass rates in all areas of delivery.
Developed new business continuity plan for NATS corporate centre of business integrating it with other site plans to create one plan/document. Created and rolled out training to NATS corporate site business continuity 'Silver Team' along with an annual training programme and design & delivery of two crisis management exercises per year.
Worked with R2 Risk & Resilience Ltd to design and deliver crisis management exercises in 2014 and 2015
9 years experience in the creation and nurture of excellent Trade Union relationships including training senior leadership teams cross company alongside TU representatives and executive committee members in good relationship practices ('Working Together').
Educator for WSET Level 2 courses for both wine enthusiasts and trade clients who wish to acquire in-depth knowledge of wines and spirits, and want to obtain an internationally recognised wine qualification. Covering areas such as tasting technique, food and wine pairings, and focusing on a detailed knowledge of the more common grapes and geographical appellations. The WSET Level 2 course leads to a UK Government recognized qualification and is accredited at Level 2 in the UK National Qualifications Framework.
Supporting clients from sectors as diverse as aviation to finance, with incident and crisis capability enhancement programmes.
Training (individual training reviews; training needs analyses)
Independent management hearings (disciplinary; grievance)
Crisis Management (analysis; training design; training delivery)
Providing leadership and direction to the terminal operations delivery team (circa 300 staff) through a direct line management team of 10. Team and areas of responsibility: Central Search Security Team; I.D Centre & Security Training Teams; Soft Services & Contracts Team (including management of all external service providers); Passenger Services Team; Terminal Engineering Team; Fire & Life Safety Systems Team.
With customer service being paramount to the everyday operation and company reputation, this role must deliver a perfect balance between the requirement to deliver a safe and secure operation and the need for an impressive customer experience.
Operational unit management. Delivery against - safety accountabilities - regulatory requirements - licensing requirements - business plan objectives - business plan KPIs. Line management of Supervisory team and 17 specialist ATCOs. Operate circa £1.5M budget. Business continuity management for operational unit. Trade Union relationships and negotiations.
Part of the NATS wide Security Focal Group, ensuring unit security is not compromised by incorrect processes or staff behaviours. Designing and implementing where necessary, new procedures to ensure the security of the operation whilst not affecting non operational departments.
Authored new 'Silver Plan' for the corporate centre and in conjunction with other unit leads, created a company document to cover all units and replace the individual unit versions. Analysed the requirements for training of the corporate centre 'Silver Team' as different from operational units, then designed and implemented a new and specific training programme for them, including two annual crisis management exercises. Implemented a Silver Team business continuity update schedule (quarterly) to ensure all members were fully up to date, continuously reviewing plans in light of company changes and maintaining the relationships required to ensure high performance in the event of the team being convened in a crisis scenario.
Accountable for all operational training at the Swanwick Centre (Area Control, Terminal Control, Controller, Assistant, Instructor and Examiner). Line management of department instructional and development team (35 Project Specialists & management team). Line management of trainees (approx 80 per annum). Line management of simulation teams (70 Aircraft Position Operators and management team). Ensuring maintenance of training standards across operational watches and disciplines through Training Manager Team (10 ATCO Managers). Development and Delivery of operational training lesson and practical exercise material to meet business and regulatory requirements. Development of training packages for airspace, equipment and procedure changes. Development of business plan objectives and key performance indicators - delivery required against each on time and to budget. Management of circa £3M department budget.
Accountability for delivery of all ATC (UK and international) management and competency training courses. Accountable for delivery within defined standards of ATC and safety management, to regulatory requirements and to achieve the annual business target requirements. Line management of delivery team managers. Deputise for Unit GM when required covering Engineering, Airspace & Procedures Development & Evaluation and Human Factors departments in addition to ATC Training. Training Review, Disciplinary and Grievance Interview completion and execution of final decisions. Management of appeals processes where appropriate. Management in conjunction with HR of local succession plan. Management of business continuity processes for ATC College Training.
Accountable for delivery of two concurrently running 12 week Aerodrome training courses to achieve the Aerodrome rating. Accountable for maintenance of standards and teaching materials for the courses. Ensuring currency with regulation and real world practices for each delivery. Line and pastoral management for all trainees on the courses (approx 48 per quarter). Line management of instructor delivery team (approx 30 instructors). Development of trainee enrolment processes prior to commencement at Hurn college. Deliver to specific annual training targets against business requirements whilst adhering to all standards and regulations. Operate within the college delivery team alongside 3 other Team Managers to maintain standards across disciplines, behavioural and professional competencies of instructors and deliver to business requirements.
Supervision of daily ATC operation and staff. Line management of Watch ATCOs - including personal, medical, performance and safety. Management of incidents, emergencies and investigations. Responsible for Management of watch competency scheme. Responsible for management of watch training scheme and delivery of first level training reviews. Customer liaison. Creation, implementation and management of local Pilot / ATCO forum including associated website & online forum and hosting corporate events.
Supervision of daily operation on behalf of Watch Manager as required. Line management of Watch ATS Assistant team - including personal, medical, performance and safety. Customer liaison. Management of incidents, emergencies and investigations on behalf of Watch Manager. Watch competency examiner - assessing coworking ATCOs for minimum levels of operational competence on both a continual and annual basis. Watch Training Manager - ensuring the provision of excellent training to all trainees working with the watch; planning and delivery of assessments at the appropriate intervals; adaptation of training process to take account of the trainee's rate of progression wherever possible; highlighting, discussing and addressing training issues with trainees and instructors; recommending remedial training options or termination of training when necessary and appropriate.
Provision of an air traffic control service to flights in to and out of Birmingham airport. Provision of air traffic services outside of controlled airspace to flights operating within 40nm radius of Birmingham airport. Participation in operational projects and working groups to improve/ adapt procedures and processes in a continuously changing environment.
Training as Air Traffic Control Officer - gained Aerodrome, Approach Procedural and Approach Radar ratings